Privacy Policy

Update time: November 2021

 

Reminders:

Your trust is of great importance to us and we also understand the importance of your personal information to you. We will take protective measures as required by laws and regulations to protect your personal information and to keep it under our control. In view of this, Yealink Network Technology Co., Ltd., a company incorporated under the Laws of the Republic China with an address at #309, No.16 Yunding North Road,Huli District, Xiamen, China registered under the number 91350200705487306K (hereinafter referred to as “Yealink”, “we”, “our”, “us”) has prepared this Privacy Policy (this “Policy”) which sets out the basis on which we process your personal data.

 

Please be sure to read this Policy carefully and thoroughly before using Yealink Management Cloud Servise. You may use relevant product or service after you have fully understood and agreed to the terms of this Policy. Your use of the Yealink Official Website indicates that you have fully understood and agreed upon all terms in this Policy.

 

Yealink acts as Data Controller and Yealink (Europe) Network Technology B.V. as Yealink’s representative in the European Union.

 

Related definitions:

Yealink official website users (hereinafter referred to as “Users” or “You” ): refer to individuals, companies or organizations that register, log in and use Yealink official websites (including Support Platform, Ticket Platform, Assurance Maintenance System, License Management Platform, Yealink Academy, Yealink Forum).

Product: refers to the software and hardware that we sell or license to Yealink customers.

Service: refers to any product pre-sales and after-sales service and other product services under our control, regardless of whether the service is online or offline.

 

This Policy will help you understand:

 

I. How we collect and use your Personal Data

 

II. How we use Cookies and similar technologies

 

III. How we share, transfer and disclose your Personal Data

 

IV. How we protect your Personal Data

 

V. How long we retain your Personal Data

 

VI. How you manage your Personal Data and Your rights over your Personal Data

 

VII. How we deal with minor’s Personal Data

 

VIII. Third-party service providers and partners

 

IX. Transmission of your Personal Data

 

X. Update and notice of this Policy


XI. How to contact us

 

 

 

I. How we collect and use your Personal Data

1.1 Personal Data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. We will collect the Personal Data you provide to us when you create, modify or log in to your account on Yealink’s official website, including the user name you entered, the user’s company name, the company’s official website address and the user’s position, and the user’s purchase of Yealink products The name of the distributor’s company, the region, country and city where the user is located, select the account type (End user or Partner or Reseller), set and confirm your login password, and provide your phone number and email account. The mobile phone number and email account you submit will be used to receive the verification code when you register, log in, bind your account, and retrieve your password, and will be used as one of the contact methods specified by you and Yealink to receive related business notifications (such as service Update, send business bills or business communications, etc.) and your designated after-sales service (such as troubleshooting, etc.).

1.2 Use of third-party services

We may use Google Analytics, a web analysis service provided by Google Inc. Google Analytics uses cookies or other similar technologies to collect and store your information, which has been anonymized and does not belong to your Personal Data You can read the privacy policy of Google Analytics for details by visiting https://policies.google.com/privacy?hl=en.

 

1.3 We may use your Personal Data for the following purposes

We may send messages and notices to your email box in order to provide basic features or operation & maintenance services of our products and/or services, including but not limited to verify codes necessary for subscribing to the services and push notifications necessary for using services; or the user name, email, company code and company name as necessary to communicate directly with you and conduct after-sales services and the terminal information (including SN code and Mac address) as necessary for terminal operation and maintenance. The Personal Data used for such purposes is the information that you must authorize us to collect and use, and if you refuse to provide such information, you will not be able to use our products and/or service normally.

 

1.4 We will collect, use, store, protect and more generally process your Personal Data according to this Policy and corresponding product service terms in the course of providing business functionalities or detailed services to you; if it is necessary to collect your Personal Data beyond the scope of this Policy, we will separately describe the scope and purpose of such information collection, and collect the information only strictly as necessary to provide the corresponding services and after obtaining your consent.

 

1.5 When your Personal Data is processed, only the Personal Data necessary for the purpose of the processing is processed. The basis for such processing is as follows:

(i) Compliance with a legal obligation,

(ii) The performance of the contract,

(iii) The legitimate interest, and

(iv) Your consent.

We guarantee to use your Personal Data for necessary business and the internal managerial staff may only obtain necessary information based on their job division.

 

II. How we use Cookies and similar technologies

2.1 Cookies are text-only files stored in computers or mobile devices by the network server. Contents of the Cookies can only be retrieved or read by the server that create such Cookies (hereinafter referred to as “Cookies”). Each Cookie is unique to your web browser or mobile application. A Cookie generally includes identifiers, site name and several numbers and characters. Cookies can store users’ preferences.

 

2.2 Yealink uses Cookies for the same purpose as most of the Internet service providers use the Cookies for, i.e. to improve user experience. When you use Yealink official website, we may collect and store the data related to your access to the Yealink official website by means of the Cookies or similar technologies to help you to simplify your access experience. By doing this, we can understand your browsing habits, so that we can recognize your identity when you access or access again the Yealink official website helping you save the steps of repeatedly entering account information, or help determine the security of your account. You can know more information in our Cookie Policy.

 

2.3 You have the right to accept or refuse the Cookies or to set your preference. You may refuse the Cookies by altering the browser settings or set according to your preferences in the “Settings Panel”. However, if you refuse certain Cookies, you will not be able to log in or use the relevant functionalities of the Yealink official website relying on the Cookies.

 

2.4 The information obtained by setting the Cookies will apply to this Policy. Yealink will not use the Cookies for any purposes other than those described in this Policy.

 

For more detailed information about cookies, please refer to the Yealink Cookies Policy .

 

III. How we share, transfer and disclose your Personal Data

3.1 Except for the circumstances set out in 3.2, we will not share, provide, disclose, sell, rent or trade your Personal Data to any irrelevant third party, unless we have or such third party has your prior permission, and we independently or jointly provide service for you, and such third party will be forbidden to access such information after completion of the services, including all materials that it may have had access to previously.

 

3.2 We may disclose your Personal Data, partially or wholly, based on your personal consent or provisions of applicable laws under the following circumstances:

a) Disclose to any third party with your prior consent;

b) Disclose your Personal Data when there is a reasonable requirement to do so, for example, to meet request of applicable law, regulation, legal process or enforceable government decision.

 

3.3 In case of transfer of Personal Data in a country outside the European Union, we will comply with the prerequisites applicable to such transfer under the applicable law, such as the standard contractual clauses adopted by the European Commission and any additional safeguards to meet European standards if needed.

 

IV. How we protect your Personal Data

4.1 Your Personal Data security is very important to us. We take appropriate technical and organizational measures to protect your Personal Data from any internal or external unauthorized access, or any loss, misuse, arbitrary alteration or damage.

 

We have implemented in particular the following measures :

· Pseudonymisation and encryption of Personal Data;

· Ensurance of the confidentiality, integrity, availability and resilience of processing systems and services;

· Restoration of the availability and access to Personal Data in a timely manner in the event of a physical or technical incident;

· Process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.

 

This means for instance:

· We have adopted a controlled access mechanism to ensure that your Personal Data can only be accessed upon authorization;

· We have adopted encryption technology (e.g. TLS, SSL) to ensure the confidentiality of Personal Data;

· We have adopted a protection mechanism to avoid system attack;

· We have strictly limited the scope of people who can access the information, and those who have the right to access your Personal Data and can represent us shall abide by the same rules hereof and be obliged to keep confidential your Personal Data according to their own applicable codes of conduct and professional standards.

 

4.2 All the accounts of Yealink official website have security protection features, so Please properly keep confidential your user name and password information. Please properly keep your own Personal Data secure and provide to others only under necessary circumstances. Please use the products correctly and legally otherwise others may have the opportunity to have access to your information and communication contents. Please do not disclose your account number, password or other detailed information. Yealink bears no liability for any Personal Data disclosure caused by you disclosing your password to or sharing your account with others. Please inform us immediately if your account is accessed illegally. Please change your password from time to time.

 

4.3 In case that any security incidents such as Personal Data disclosure occurs, we will initiate emergency plans to limit the effects of such incidents, and inform you in the form of push notifications, emails, announcements and other forms if and as required by relevant laws and regulations.

 

V. How long we retain your Personal Data 

5.1 We undertake that the retention period of your Personal Data will not exceed the maximum period necessary to achieve the purposes set forth in this Policy for each category of Personal Data concerned or to comply with applicable data protection laws. In addition, we will endeavor to ensure that any irrelevant or redundant data is deleted or anonymized as quickly as possible.

 

The criteria used to determine this retention period include:

-the duration of our ongoing relationship with you and the duration of our provision of Yealink official website (e.g. as long as you have an account with us or continue to use Yealink official website);

-the fact that we have a legal obligation to retain the data (e.g. certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

-the fact that their retention is recommended due to our legal position (e.g. with regard to certain applicable laws on limitation periods, disputes or regulatory investigations).

 

Note that in particular:

-Cookies are deleted after 12 months after you provided consent, 12 months rolling for connection logs and 24 months regarding problems / errors.

-Personal Data required to subscribe and use the services is deleted 5 years after you ended using the services.

Personal Data of prospects are not retained by Yealink.

 

In order to comply with the investigation requirements of relevant judicial authorities, we will continue to retain your Personal Data for 3 months as required by applicable laws after your Personal Data has exceeded the retention period (hence the retention period is extended to include these additional 3-month period) or after you request to delete your Personal Data. We will thoroughly delete your Personal Data after this 3 months period.

 

VI. How you manage your Personal Data and Your rights over your Personal Data

6.1 You will ensure that all the Personal Data you submit is correct. Yealink will take efforts to maintain the Personal Data correct and unaltered, and will update such data in a timely manner. Under applicable laws, you will have the following rights:

● You have the right to request us to provide you a copy in a machine readable format for any Personal Data we hold related to you.

● You have the right to request us to update, correct, supplement, delete or limit the processing of your Personal Data if your Personal Data is incorrect, incomplete, or processed illegally.     

● You have the right to object to the processing of your Personal Data. If you object to the processing with legal reasons, we will cease the processing of your Personal Data; however, if there are legitimate and necessary reasons more important than your interests, rights and freedom, or related to the filing and enforcement of legal proceedings, we will continue to process your Personal Data.

● If you want to exercise a relevant right, please notify us at the following address privacy@yealink.com. For security purposes, you may need to make a written request and we may ask you to send identification. We will refuse the request if we believe on reasonable grounds that such request is manifestly unfounded or excessive, in particular because of their repetitive character. If you feel, after contacting us, that your rights are not being respected, you can lodge a complaint with a supervisory authority.     

 

6.2 Depending on applicable laws, you may have the right to revoke your consent. However, the revocation of consent will not affect the legality and effect of our processing of your Personal Data based on your consent prior to the revocation, nor will it affect our processing of your Personal Data based on other appropriate legal basis.

 

6.3 Account cancellation

If you want to cancel your account information, you can find "Account Cancellation" in the menu bar of the webpage. After confirming your login password and verifying your mobile phone or email address is your own operation, we will cancel your account and delete your personal data in accordance with Article 5 of this Privacy Policy.

 

VII. How we deal with minors' Personal Data

Our products and services are not aimed at children, and we will not collect Personal Data from minors without the consent of their parents or guardians. If you find that your child provides Personal Data to us without your permission, please notify us at the following address privacy@yealink.com. If we are informed by you or find out that we have collected Personal Data from children , we will delete such information as soon as possible.

 

VIII.Third-party service providers and partners

We may require third-party service providers to help us conduct the data processing work described in this Policy, including coding and decoding, data storage, data inquiry etc. Our categories of service providers and partners include hosting/infrastructure/storage providers, payment service providers, analysis tools providers, customer Support tools providers and marketing and email providers.The third-party service providers are forbidden by us under contract to sell the data information obtained from us and are required only to use partial data information and only to perform the services that Yealink requires it to provide, unless otherwise requested by applicable laws and we impose on these third-party service providers strong commitments in terms of security and data privacy regulation compliance. Apart from this, we do not allow any third party to process your Personal Data in any way.

 

With all third-party service providers we’ve entered into the relevant data processing agreement as requied by regulations.

 

IX. Transmission and storage of your Personal Data

The information collected by Yealink may come from various countries and regions all over the world and be processed in various countries and regions due to the global business of Yealink. The data protection laws of such countries or regions may differ. The Personal Data collected and generated when the official website operates outside the People's Republic of China will be stored on servers in USA. You accept that we transmit and store the data among regions in accordance with the above rules, otherwise you will not be able to use the existing the official website.

 

X. Update and notice of this Policy

Yealink has the right to update or modify this Policy from time to time. We may do so from time to time for the purpose of complying with applicable laws or out of other reasonable causes such as if the processes described herein evolve. In case of any modification, we will release the latest Privacy Policy in here and the altered Policy shall come into effect immediately upon its release. If your right under this Policy is reduced or changed due to any material change made to this Policy, we will notify you by email or other feasible way before the change becomes effective. We recommend that you check this Policy periodically to get the latest information.

 

XI. How to contact us

If you have any question on this Policy or you wish to exercise your rights to control the Personal Data, you can contact us in the following ways.

Yealink Network Technology Co., Ltd.

Registered address: #309, No.16 Yunding North Road, Huli District, Xiamen, China

Business address: Yealink R&D Building, No. 1 Lingxia North Road, Huli District, Xiamen, China

DPO: Chen Lingmin

Phone Number: 0592-5702000

Email Address: privacy@yealink.com


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